Limited Manufacturer Warranty for Obvios

Return Policy

Thank you for purchasing this quality product from Retailer Technology, LLC, dba Obvios (Obvios). By purchasing this equipment you have supported a local Industry and have purchased a high quality, high performance product that has been designed to provide you with years of trouble-free service. In the unlikely event that you choose to return your product please be aware of the following guidelines to ensure a prompt credit or refund.

21-Day Return Period for Hardware Products and Accessories

Unless you have a separate agreement with Obvios, or except as provided below, all hardware, accessories, peripherals, parts, and media-based software that is unopened and still in its sealed package or, if delivered electronically, that has not been downloaded, may be returned within 21 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees. Any product returned to Obvios without prior authorization from Obvios will be considered an unauthorized return, and the customer will not receive credit for the product and Obvios will not ship the product back to you.

Restocking Fees

Unless the product is defective or the return is a direct result of an Obvios error, Obvios may charge a restocking fee of up to 25% of the purchase price paid, plus any applicable sales tax. Items not returned in original packaging and in sellable condition will be subject to additional fees.

How to Return a Product

Before returning a product, you must first contact Obvios support and obtain a Return Merchandise Authorization (RMA) number before the end of the applicable return period. Obvios will not accept returns without a RMA number. To find the appropriate phone number or to send an e-mail to customer service to request a RMA number, go to http://obvios.com/contact.htm. NOTE: You must ship the product to Obvios within 5 days of the date that Obvios issues the Return Merchandise Authorization number as follows:

Ship back all products you are seeking to return to Obvios and for which you received a RMA number. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.
Return the products in their original packaging, in as-new condition, along with any media, documentation, and any other items that were included in your original shipment.
Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.

Upon receipt of your return, Obvios will issue a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees subject to this policy.

Note: Before you return the product to Obvios, make sure to back-up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary, and personal information as well as removable media such as floppy disks, CDs, and PC Cards. Obvios is not responsible for any confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return.